Delivery Policy
Last Updated: 12th November 2025
ZonicWorks provides on-demand and scheduled professional services through its app and website. We do not deliver any physical goods or parcels to customers.
1. Scope of Delivery
The term “delivery” on our platform refers exclusively to the arrival of a service professional at the user’s location to carry out a booked service. It does not pertain to product or merchandise delivery.
2. Service Scheduling and Arrival
Once a booking is confirmed, users receive details of the service provider’s name, estimated arrival time, and booking status through the ZonicWorks interface. Timing may vary slightly depending on traffic, location, or customer availability.
3. No Product Dispatch
ZonicWorks neither stores nor dispatches products. Any consumables or replacement parts required for a service are either:
- Procured and carried by the professional at the time of service, or
- Purchased directly by the customer from a vendor of their choice.
4. Responsibility of Professionals
ZonicWorks acts as an intermediary connecting users and independent service providers. Professionals are solely responsible for the completion and quality of services once accepted and scheduled.
5. Customer Support
If you experience any delay or issue related to a service visit, you can contact our customer support team via the app or website for assistance in rescheduling or resolving the concern.