Refunds and Cancellation Policy
Last Updated: 6th October 2025
Welcome to ZonicWorks’ Refunds and Cancellation Policy (“Policy”).
ZonicWorks (“ZonicWorks”, “we”, “us”, or “our”) operates an online platform that enables customers (“Customers”) to connect with independent service professionals (“Service Professionals”) for the availing of various home and personal services (“Professional Services”). This Policy outlines the terms and conditions governing cancellations, rescheduling, and refunds in respect of bookings made on or through ZonicWorks’ website and mobile application (collectively, the “Platform”).
This Policy forms an integral part of and shall be read in conjunction with our [Terms and Conditions] and [Privacy Policy]. By using the Platform, you agree to the terms set forth herein.
Scope and Applicability
This Policy applies to all bookings made by Customers for Professional Services offered through the Platform and to all Service Professionals registered to provide such services. ZonicWorks acts solely as a facilitator connecting Customers and Service Professionals and is not itself a service provider.
Booking and Confirmation
A booking for a Professional Service is considered confirmed once:
(a) The Customer has submitted a request for the desired service through the Platform; and
(b) The Service Professional has accepted the booking and, where applicable, the Customer’s payment has been successfully processed.
(b) The Service Professional has accepted the booking and, where applicable, the Customer’s payment has been successfully processed.
Customers will receive a confirmation through the Platform or via email/SMS containing booking details, date, and time of service.
Customer Cancellations
Customers may cancel a booking using the Platform before the scheduled start time of the Professional Service, subject to the following terms:
(a) Free Cancellations:
Cancellations made within 15 minutes of placing the booking will not attract any cancellation charge.
Cancellations made within 15 minutes of placing the booking will not attract any cancellation charge.
(b) Partial Refunds:
Cancellations made more than 2 hours before the scheduled service time may be eligible for a partial refund, after deduction of applicable platform or convenience fees.
Cancellations made more than 2 hours before the scheduled service time may be eligible for a partial refund, after deduction of applicable platform or convenience fees.
(c) No Refunds:
No refund shall be made if the cancellation is made after the Service Professional has arrived at the Customer’s location or the service has commenced.
No refund shall be made if the cancellation is made after the Service Professional has arrived at the Customer’s location or the service has commenced.
(d) Rescheduling:
Customers may request to reschedule the booking through the Platform once before the scheduled time. Rescheduling is subject to the availability of Service Professionals.
Customers may request to reschedule the booking through the Platform once before the scheduled time. Rescheduling is subject to the availability of Service Professionals.
ZonicWorks reserves the right to reject multiple rescheduling requests or frequent cancellations at its discretion.
Service Professional Cancellations
Service Professionals are expected to honour all confirmed bookings. In the event that a Service Professional cancels a confirmed booking:
(a) The Customer shall receive a full refund of any pre-paid amount.
(b) ZonicWorks may, at its discretion, reassign another available Service Professional to complete the booking.
(c) Repeated cancellations by a Service Professional may lead to temporary suspension or permanent deactivation of their account.
(b) ZonicWorks may, at its discretion, reassign another available Service Professional to complete the booking.
(c) Repeated cancellations by a Service Professional may lead to temporary suspension or permanent deactivation of their account.
Cancellations by ZonicWorks
ZonicWorks reserves the right to cancel any booking due to:
(a) Technical errors, unavailability of Service Professionals, or operational reasons;
(b) Safety or security concerns;
(c) Violation of ZonicWorks’ Terms and Conditions or policies by the Customer or Service Professional.
(b) Safety or security concerns;
(c) Violation of ZonicWorks’ Terms and Conditions or policies by the Customer or Service Professional.
In such cases, Customers shall receive a full refund for any pre-paid amount.
Refund Process
(a) Refunds, where applicable, will be initiated by ZonicWorks within 5 to 7 business days from the date of confirmation of cancellation.
(b) Refunds shall be processed to the original payment method used for the transaction.
(c) In cases of payment delays or failures caused by the bank, payment gateway, or third-party service provider, ZonicWorks shall not be held responsible.
(d) Any promotional credits, referral bonuses, or discount vouchers applied to a booking will not be refunded or reinstated.
(b) Refunds shall be processed to the original payment method used for the transaction.
(c) In cases of payment delays or failures caused by the bank, payment gateway, or third-party service provider, ZonicWorks shall not be held responsible.
(d) Any promotional credits, referral bonuses, or discount vouchers applied to a booking will not be refunded or reinstated.
Non-Refundable Circumstances
Refunds will not be issued under the following conditions:
(a) The Professional Service has been completed in accordance with the booking.
(b) The Customer is dissatisfied with the quality of the service but the service has been rendered substantially. (Such cases may be handled under the grievance process.)
(c) The Customer or Service Professional has violated any provisions of the Terms and Conditions or engaged in fraudulent activity.
(d) Payments made through vouchers, coupons, or credits.
(a) The Professional Service has been completed in accordance with the booking.
(b) The Customer is dissatisfied with the quality of the service but the service has been rendered substantially. (Such cases may be handled under the grievance process.)
(c) The Customer or Service Professional has violated any provisions of the Terms and Conditions or engaged in fraudulent activity.
(d) Payments made through vouchers, coupons, or credits.
Disputes and Grievances
In the event of any dispute, dissatisfaction, or issue relating to a cancellation or refund, Customers may contact ZonicWorks’ customer support through the Platform or by emailing info@zonicworks.com.
ZonicWorks may, at its sole discretion, initiate an investigation, mediate between the parties, or offer compensation or credits based on the circumstances of each case. ZonicWorks’ decision in this regard shall be final and binding.
Payment Reversals and Adjustments
Refunds will be made only after ZonicWorks verifies the transaction and confirms that the applicable booking has been cancelled in compliance with this Policy.
Any chargebacks or payment reversals initiated by Customers through banks or card issuers will be subject to investigation and may attract administrative charges.
Modification of Policy
ZonicWorks reserves the right to amend, modify, or update this Policy at any time without prior notice. The latest version of this Policy will always be available on the Platform. Continued use of the Platform after such modifications shall constitute your consent to the revised Policy.
Contact Information
For any queries, cancellations, or refund-related concerns, please contact: info@zonicworks.com